Product Configuration

Once the products have arrived, there is usually a level of configuration that is needed prior to the equipment being used at your facility. This configuration will either be done at our location or we will set up a configuration center at your facility and do it there. This starts with unpacking the boxes, making note of every model and serial number of the new equipment and then setting up the equipment in a test phase to ensure that it is working properly. 

Each product line from Unifi also requires administrative access as well as configuration of different users and their access rights. The complexity of this runs from one administrator and a single user to integration with Directory Integration as well as Third-party SSO with MFA. 

We will work with your team during this phase to get the lists of administrators and users as well as what each person will have access to on the system. 

The goal is to have the system up and running almost fully prior to installation. Once it is installed it should be a simple step for each user to access those areas where they have been given permission. 

During this product configuration stage, we may very well find equipment that is not working or that the wrong product was shipped by mistake. At this point, we will put off the installation and work with your team to initiate RMA procedures to replace any damaged equipment. 

If some of your current Unifi equipment is being replaced with updated Unifi gear, we will also ensure that we have full and current backups of each console and product so that we can easily update the new equipment through a console restore process. This keeps the amount of administration to a minimum during a full rollout.